Frequently Asked Questions
Customer Service Questions:
- How long will it take to process my order?
- How do I contact clariSEA?
- How much does shipping cost?
- What forms of payment do you accept?
- How do I track my order?
- My skin was irritated by a clariSEA product. Who should I tell?
- What is clariSEA's return policy?
- How do I become a clariSEA retailer/wholesaler?
Customer Service Answers:
It is our goal to process and ship your order as quickly as possible. Standard orders are typically processed within 1-3 business days from time of purchase. Right now we are busy and order processing is 2-4 business days. If you need your order shipped more quickly, please email firstname.lastname@example.org and we will do our best to accommodate your request. During busy times and when new products launch, order processing may take a little longer. Orders placed on Saturdays, Sundays, and holidays will be processed the next business day. Please allow 3-5 business days for standard shipping.
clariSEA's business hours are Monday-Friday, 9 a.m.-5 p.m. EST, except holidays.
Please note: Processing times may increase from time to time when demand is especially heavy. If this is the case, we'll try to inform you of a possible delay when you place your order. If it has been more than two weeks and you have not received your product, please contact us at: email@example.com or (973) 240-7697
You can contact clariSEA Customer Care at (973) 240-7697, Monday-Friday, 9 a.m.- 5 p.m. EST, or e-mail us at firstname.lastname@example.org and we will get back to you within 2 business days.
We currently offer $4.95 flat rate shipping within the continental United States and Hawaii via USPS. Orders over $35 ship free. We can ship now ship orders to Canada that are 4 lbs and under. Check out our Shipping to Canada! page for more info!
We accept Visa, Mastercard, Discover, American Express and now PayPal. Tax must also be included if you live in the state of New Jersey. If you have any questions please contact us and we will get back to you within 2 business days: Monday-Friday, 9 a.m.- 5 p.m. EST.
You'll receive an email with tracking as soon as your order ships!
Please let us know if any clariSEA product has caused a skin irritation by emailing: email@example.com.
Please keep this product for testing purposes. As always, please feel free to contact us at (973) 240-7697.
If you purchased products directly from clariSEA, we offer a 30 day money back guarantee (from ship date) on all products except discontinued items, no questions asked as long as you return the unused portion or empty container. We do not cover the return shipping cost.
We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery .
To return your products please send the unused portion or empty containers to:
18 Littell Road
East Hanover, NJ 07936
Please contact clariSEA directly for retailer and wholesaler information: firstname.lastname@example.org or (973) 240-7697.