To Our Loyal clariSEA Community,
Update: May 2, 2020 - We are currently shipping orders placed Wednesday, April 29th. A handful of older orders containing the Ocean Saltwater Cleanser will ship on Monday, May 4th. We are working as quickly as possible to fill all orders. We manufacture all of our products (except the soap bars) in house, in small batches. There have been some delays in the supply chain, which has lead to some orders being delayed shipping out. We are always working to improve our processes so this doesn't happen. We don't want to leave our customers hanging. Thank you for your continued support!
Update April 26, 2020 - We continue to ship orders as quickly as possible. Thank you for all your orders and support! Today is Sunday, April 26th and we are shipping orders placed Thursday, April 23rd. The order processing lead time continues to be about 3-4 business days. Our worker bees are still staying home most days to stay safe, and to help keep the community safe. The biggest challenge we're facing these days are supplier lead times. Under normal circumstances, we could order a few gallons of Organic Glycerin or Organic Rosehip Oil from our USDA Organic suppliers, and they would ship within 3-4 business days. Now the lead time is about 2-3 weeks. Most suppliers have been inundated with orders for any ingredient or component involved in the manufacturing of hand sanitizer. The ingredients we order are not what is in demand, but since the suppliers are so backed up, we just have to wait our turn. So we diligently check our supplies and stay as far ahead on replenishment as possible.
If you saw our stories yesterday, you know that we are working on a Hand Cream to rescue your hands from their current sad state. Once the product launches, we will work towards finding the best way to donate as many as possible to our local health care workers, who need it the most. Stay tuned for that! Over and out for now. - Alison :)
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