To Our Loyal clariSEA Community,
Update: August 30th, 2020 - We set up the final equipment in our new location last week and our tube sealing machine was not working. We been traveling to the old location to use it since early July. We did get it up and running this weekend and we are now catching up on orders. We are about 7-10 days behind and working as quickly as possible to get everything shipped to you. Everyone has been so patient and understanding. Thank you so much.
Update: July 27th, 2020 - There are shipping delays with order #s 15984 - 16307 that contain the Ocean Cleanser. Those orders will ship this Wednesday and Thursday. There continue to be extreme delays within the supply chain because of COVID-19. Those issues are causing production delays on our end. We are continuously working to get a grasp on it. The Organic Rosewater that constitutes the majority of our products has been the biggest challenge. The most recent batch of the Ocean Cleanser was supposed to be finished last week but its completion was delayed by a Rosewater delivery issue. We have received the Rosewater so now it's a matter of filling and sealing the tubes.
The current order processing time for all orders right now is 4-5 business days.
Update: July 17th, 2020 - We are back to our normal order processing time of 2-3 business days.
Update: July 8th, 2020 - We have been working hard over the past week to get set up for order processing in our new location. We will begin to process orders again on Friday, July 10th. I'm do sincerely apologize for the delay. I know many of our customers rely on our products to keep their skin clear and we do not take that lightly. If you need your order shipped out more quickly, please email us: firstname.lastname@example.org. We have been working non-stop since the beginning of the pandemic to stay on top of order processing and we will continue to do that. Current order processing times are 5-7 business days. We will update you here when we are back to 3-4 days. That should be within the next 2 weeks. Thank you for your business and support!
Update: May 2, 2020 - We are currently shipping orders placed Wednesday, April 29th. A handful of older orders containing the Ocean Saltwater Cleanser will ship on Monday, May 4th. We are working as quickly as possible to fill all orders. We manufacture all of our products (except the soap bars) in house, in small batches. There have been some delays in the supply chain, which has lead to some orders being delayed shipping out. We are always working to improve our processes so this doesn't happen. We don't want to leave our customers hanging. Thank you for your continued support!
Update April 26, 2020 - We continue to ship orders as quickly as possible. Thank you for all your orders and support! Today is Sunday, April 26th and we are shipping orders placed Thursday, April 23rd. The order processing lead time continues to be about 3-4 business days. Our worker bees are still staying home most days to stay safe, and to help keep the community safe. The biggest challenge we're facing these days are supplier lead times. Under normal circumstances, we could order a few gallons of Organic Glycerin or Organic Rosehip Oil from our USDA Organic suppliers, and they would ship within 3-4 business days. Now the lead time is about 2-3 weeks. Most suppliers have been inundated with orders for any ingredient or component involved in the manufacturing of hand sanitizer. The ingredients we order are not what is in demand, but since the suppliers are so backed up, we just have to wait our turn. So we diligently check our supplies and stay as far ahead on replenishment as possible.
If you saw our stories yesterday, you know that we are working on a Hand Cream to rescue your hands from their current sad state. Once the product launches, we will work towards finding the best way to donate as many as possible to our local health care workers, who need it the most. Stay tuned for that! Over and out for now. - Alison :)
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